The Technology Bradcast

Brad Gross, one of the top technology law attorneys in the country, discusses security, licensing, and contract issues for MSPs. Learn what you’re doing wrong and how to fix it, so you can sleep more soundly and focus on what you do best. Contact:

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Saturday Feb 25, 2023

MSPs that use service agreements only some of the time (instead of all of the time) forget where they are. They forget what could be ahead.  If that's what you're doing, then you need a dose of reality.
Listen up.

Monday Feb 20, 2023

Your customer’s workforce is distributed.  That's a fancy way of saying, “Employees work from home and don't really care about security.”  As the MSP, you're supposed to manage all distributed devices and make sure everything's alright. But will it be alright?
Maybe, but only if you remember that sharing is caring. Listen up.

Saturday Nov 19, 2022

You want to raise your fees because you’re losing money on a customer, but the 3% or 4% increase allowed by your agreement simply won't be enough.  Sound familiar?
What if I told you that by using a "Brad Gross contract strategy" you could you raise your fees by any amount and your customers won't reject your agreement?  It's not impossible.  It's experience. Listen up.

Monday Oct 17, 2022

Your customer's IT Director approves a quote for service, but after the service is done the customer's CEO says, “I didn’t ask for that service, it shouldn't have been approved and I’m not paying for it.”  It’s called “scope denial” and it's painful and expensive situation to fix.  Want to avoid it?  Listen up.

Sunday Sep 25, 2022

The headline of the Bloomberg article was simple enough: Morgan Stanley Lost Some Hard Drives. But in that headline was a hidden message to MSPs that offer hardware as a service.  And that message couldn’t have been louder, darker, or more urgent. 
Welcome to the next episode of the Technology Bradcast.

Tuesday Sep 13, 2022

If you’re not offering a security awareness training solution, then you’re not only doing a disservice to your customers, but you could, under some scenarios, be exposed to legal liability.  Wait, what? Legal liability for not offering security awareness training?  Listen up.
(After listening, check out this link:

Wednesday Jul 06, 2022

How much detail should be in your quotes? What if your quote is too short?  What if its too long? What if we answered all of these questions AND told you how to manage your customers' expectations simultaneously? 
That's exactly what we do in the 41st episode of the Technology Bradcast. Listen up.

Tuesday May 31, 2022

You can't solicit my employees, and if you do, you'll pay.  Or will you?  Hmmm...
Are non-solicitation agreements really enforceable?  If not, then what should you do? 
Let's talk about it.  Listen up.
Music: "Werq" Kevin MacLeod (
Licensed under Creative Commons: By Attribution 3.0 License

Saturday May 21, 2022

Transition services – every MSPs provides them but very few protect themselves from the pitfalls that plague those services.  What kind of pitfalls are we talking about ? The kind that can land you in court.  I’ll tell you how to avoid those pitfalls right now.  Listen up.
Music: "Werq" Kevin MacLeod (
Licensed under Creative Commons: By Attribution 3.0 License

Thursday Apr 21, 2022

Your MSP offers compliance as a service, which means you’re giving compliance-related advice to your customers.  But what if your advice is wrong?  Or what if the law changes and your advice becomes obsolete overnight?  Want to avoid the pitfalls of compliance as a service?  Listen up.
Music: "Werq" Kevin MacLeod (
Licensed under Creative Commons: By Attribution 3.0 License


Brad Gross, Esq.

Bradley Gross is the founding partner of the Law Office of Bradley Gross, P.A., a law firm that specializes in transactions involving technology service providers, VARs, technology solution resellers, cloud solution providers, IT professionals and technology companies worldwide.

Having counseled thousands of MSPs across the country, Brad has "seen it all and done it all" when it comes to managed service transactions. 

Tune in to the Technology Bradcast.

You're gonna learn a lot.

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