The Technology Bradcast

Use AI to Write (or Re-Write) Your MSA. Then Call Me When It Blows Up.

If you’re using AI to write or rewrite your MSA, congratulations! Your agreement may look good and read like a "real contract," but now it might be unenforceable. Let’s talk about why. Welcome back to the Technology Bradcast.

Define Done Before Your Customer Does

In software development, app builds, automations, and consulting projects, “done” is not a feeling. It’s a definition. If your agreements don't define "done," you may be in for an expensive lesson. 

Avoiding Contract Landmines in Project Work

If your MSP offers project work, or if you’re an IT consultant or fractional CTO, then you need to be aware of some of the most overlooked (but crucial) points of your agreement with your customers.  These points could be devastating if you fail to address them in your customer-facing agreement. Want to know more? Listen up.

They Sold the Business. You Didn't Get Paid.

You wake up to an email that says, “We sold the company. We’re terminating. Please arrange offboarding.” Do you have options?  You're damn right you do.
Welcome to the latest episode of the Technology Bradcast.

Avoiding Responsibility & Liability for Shadow IT

Customers installing unapproved software? IT departments bypassing your security or just plain ol' "doing whatever the hell they want?" That's Shadow IT, and it's a huge headache for MSPs. It creates hidden risks and liabilities, not just for your customers, but for you. Want to learn how to fight it? Listen up!
Links for events, articles, and products mentioned in the podcast:
Link to Register for Taste of Success - Texas: https://overview.ascii.com/tasteofsuccesstexas/(Use VIP CODE: BRADGROSSVIP)
Link to EverythingMSP Article: https://www.everythingmsp.com/blog/navigating-the-shadows-proactive-it-engagement-for-your-clients.html
MSPTerms:  https://www,mspterms.com 

Stay in Your Lane and Don't Be Nice

Stop being a nice person.  It’s killing your business. You’re doing favors, you're providing out-of-scope work--and you're setting yourself up for failure. Nice people sometimes finish first, but MSPs that define the scope of their services and then stay in their lanes ALWAYS finish first. 
 

Updating Your MSA So You Can Enforce It

Somewhere along the line, someone told you (maybe a lawyer?) that you can update your Master Services Agreement just by posting the changes and simply telling your customers, "We can update any of our terms and if you keep using our services, you accept those terms." If that sounds familiar to you, then you've received bad advice. Want to know the right way--the ENFORCEABLE way--to update your MSA?  Listen up.

Off-Boarding: You're Doing It Wrong (and It's Gonna Cost You)!

You're doing off-boarding wrong!  You're not considering all of the crucial issues involved when a customer says, "goodbye!" I'm about to give you some winning off-boarding strategies that might save you thousands of dollars in attorneys' fees.  You ready?  Let's do this.
 

Solving the Confidentiality Paradigm: Marketing to Medical and Legal Verticals

Lawyers and doctors owe a very special duty of confidentiality to their patients and clients, and that makes them hesitant to hire MSPs. Want to know how to leverage that hesitancy to convince medical and legal verticals to work with your MSP? Listen up. The latest Technology Bradcast is here!

MSPs Pushing Back: Negotiating "Take It or Leave It" Terms

As an MSP, navigating negotiations is key. But what happens when your customers push for terms that shouldn't be on the table? How do you explain things in a way that will settle the issues in your favor? Listen up.