The Technology Bradcast

Avoiding Responsibility & Liability for Shadow IT

Customers installing unapproved software? IT departments bypassing your security or just plain ol' "doing whatever the hell they want?" That's Shadow IT, and it's a huge headache for MSPs. It creates hidden risks and liabilities, not just for your customers, but for you. Want to learn how to fight it? Listen up!
Links for events, articles, and products mentioned in the podcast:
Link to Register for Taste of Success - Texas: https://overview.ascii.com/tasteofsuccesstexas/(Use VIP CODE: BRADGROSSVIP)
Link to EverythingMSP Article: https://www.everythingmsp.com/blog/navigating-the-shadows-proactive-it-engagement-for-your-clients.html
MSPTerms:  https://www,mspterms.com 

Stay in Your Lane and Don't Be Nice

Stop being a nice person.  It’s killing your business. You’re doing favors, you're providing out-of-scope work--and you're setting yourself up for failure. Nice people sometimes finish first, but MSPs that define the scope of their services and then stay in their lanes ALWAYS finish first. 
 

Updating Your MSA So You Can Enforce It

Somewhere along the line, someone told you (maybe a lawyer?) that you can update your Master Services Agreement just by posting the changes and simply telling your customers, "We can update any of our terms and if you keep using our services, you accept those terms." If that sounds familiar to you, then you've received bad advice. Want to know the right way--the ENFORCEABLE way--to update your MSA?  Listen up.

Off-Boarding: You're Doing It Wrong (and It's Gonna Cost You)!

You're doing off-boarding wrong!  You're not considering all of the crucial issues involved when a customer says, "goodbye!" I'm about to give you some winning off-boarding strategies that might save you thousands of dollars in attorneys' fees.  You ready?  Let's do this.
 

Solving the Confidentiality Paradigm: Marketing to Medical and Legal Verticals

Lawyers and doctors owe a very special duty of confidentiality to their patients and clients, and that makes them hesitant to hire MSPs. Want to know how to leverage that hesitancy to convince medical and legal verticals to work with your MSP? Listen up. The latest Technology Bradcast is here!

MSPs Pushing Back: Negotiating "Take It or Leave It" Terms

As an MSP, navigating negotiations is key. But what happens when your customers push for terms that shouldn't be on the table? How do you explain things in a way that will settle the issues in your favor? Listen up. 

Fixing the Way Cybersecurity is Sold

Industry veteran Eric Pinto, Senior Director of Channel & Product Strategy at SocSoter, believes that the way MSPs sell cybersecurity is broken. And we, at the Bradcast, couldn't agree more! Join us on this episode as we sit down with Eric to discuss what's broken about cybersecurity sales and what mature MSPs can do to fix the situation.
 

Cork Warranty: A Solution to a Broken Insurance Industry?

Insurance can be a costly and unattainable expense for MSPs.  But here comes Cork, offering warranty-based coverage programs that promise financial protection to participating MSPs. Might that help your MSP feel more secure? Might it protect your MSP from financial disasters related to security breaches?  For answers, I sat down with Nick Wolf, Cork's Director of Partner Acquisition. Check out the interview and learn more about how Cork might be able to help your MSP. 

When Bad Things Happen to Good Contracts

You try to enforce your expensive, attorney-drafted agreement only to find out that you can’t. If that's happened to you, then were a victim of poor implementation. Want to find out how to correctly implement your customer-facing agreements to avoid implementation problems? Listen up.

Law Firm Sues Its MSP: A Sign of Things to Come?

A law firm experiences a ransomware attack and sues its MSP and solution provider for negligence. The case has all the elements of an MSP’s nightmare: services promised but not delivered, hackers demanding huge amounts in ransom, and backup files that, it turns out, never existed.  As an MSP owner, should you be concerned about this case?  Might it set new and lower standards for liability for MSPs? Or…not? 
Welcome to the Technology Bradcast.