The Technology Bradcast

Not Using an MSA? Don’t Forget Where You Are.

MSPs that use service agreements only some of the time (instead of all of the time) forget where they are. They forget what could be ahead.  If that's what you're doing, then you need a dose of reality.
Listen up.

Distributed Workforce? Share the Responsibilities!

Your customer’s workforce is distributed.  That's a fancy way of saying, “Employees work from home and don't really care about security.”  As the MSP, you're supposed to manage all distributed devices and make sure everything's alright. But will it be alright?
Maybe, but only if you remember that sharing is caring. Listen up.

Raise Your Fees By Any Amount--And Your Customers Won’t Protest!

You want to raise your fees because you’re losing money on a customer, but the 3% or 4% increase allowed by your agreement simply won't be enough.  Sound familiar?
What if I told you that by using a "Brad Gross contract strategy" you could you raise your fees by any amount and your customers won't reject your agreement?  It's not impossible.  It's experience. Listen up.

Scope Denial: It’s Real (and Much Worse Than Scope Creep)

Your customer's IT Director approves a quote for service, but after the service is done the customer's CEO says, “I didn’t ask for that service, it shouldn't have been approved and I’m not paying for it.”  It’s called “scope denial” and it's painful and expensive situation to fix.  Want to avoid it?  Listen up.
 

HaaS: Don’t Be Morgan Stanley

The headline of the Bloomberg article was simple enough: Morgan Stanley Lost Some Hard Drives. But in that headline was a hidden message to MSPs that offer hardware as a service.  And that message couldn’t have been louder, darker, or more urgent. 
Welcome to the next episode of the Technology Bradcast.

Security Awareness Training: It’s a ”Must Have”

If you’re not offering a security awareness training solution, then you’re not only doing a disservice to your customers, but you could, under some scenarios, be exposed to legal liability.  Wait, what? Legal liability for not offering security awareness training?  Listen up.
 
(After listening, check out this link: https://www.everythingmsp.com/videos.html#video-gallery-1)

Quotes: How Long? How Detailed? How Terrifying!

How much detail should be in your quotes? What if your quote is too short?  What if its too long? What if we answered all of these questions AND told you how to manage your customers' expectations simultaneously? 
That's exactly what we do in the 41st episode of the Technology Bradcast. Listen up.

You Can’t Solicit My Employees...Or Can You?

You can't solicit my employees, and if you do, you'll pay.  Or will you?  Hmmm...
Are non-solicitation agreements really enforceable?  If not, then what should you do? 
Let's talk about it.  Listen up.
 
Music: "Werq" Kevin MacLeod (incompetech.com)
Licensed under Creative Commons: By Attribution 3.0 License

Avoid the Pitfalls of Transition Services

Transition services – every MSPs provides them but very few protect themselves from the pitfalls that plague those services.  What kind of pitfalls are we talking about ? The kind that can land you in court.  I’ll tell you how to avoid those pitfalls right now.  Listen up.
Music: "Werq" Kevin MacLeod (incompetech.com)
Licensed under Creative Commons: By Attribution 3.0 License

The 3 Truisms of Compliance as a Service

Your MSP offers compliance as a service, which means you’re giving compliance-related advice to your customers.  But what if your advice is wrong?  Or what if the law changes and your advice becomes obsolete overnight?  Want to avoid the pitfalls of compliance as a service?  Listen up.
Music: "Werq" Kevin MacLeod (incompetech.com)
Licensed under Creative Commons: By Attribution 3.0 License