The Technology Bradcast

Guide Your Customers and Avoid (Expensive) Friction

Guidance is the key to great relationships between MSPs and their customers.  Too many MSPs don't provide the right kind of guidance to their customers, and that’s causing friction--the kind of friction that attorneys resolve by the hour.  And those attorneys don’t give a damn about your business, but I do. Want to know how to provide guidance?  Listen up.

Unilateral Changes to Your MSA Are Unenforceable

Some MSP's think that they can update their master agreement simply by posting updated terms on a central website. It's so effortless. It's hands-off. It's so...UNENFORCEABLE. If you think you can unilaterally change your MSA and then force your customers to accept the modified MSA simply because your MSA says "that’s the way it is," well, you’re in a very precarious legal position.  Want to know more?  Listen up.

MSPs Say Goodbye to Non-Competes in NY

New York is about do to away with non-compete provisions. That means that your employees can quit and then open up a competing shop or even work for your biggest competitor.  So what does that mean for your company?  Should you panic?  Should you care? The answers are ahead…listen up.

Not Using an MSA? Don’t Forget Where You Are.

MSPs that use service agreements only some of the time (instead of all of the time) forget where they are. They forget what could be ahead.  If that's what you're doing, then you need a dose of reality.
Listen up.

Distributed Workforce? Share the Responsibilities!

Your customer’s workforce is distributed.  That's a fancy way of saying, “Employees work from home and don't really care about security.”  As the MSP, you're supposed to manage all distributed devices and make sure everything's alright. But will it be alright?
Maybe, but only if you remember that sharing is caring. Listen up.

Raise Your Fees By Any Amount--And Your Customers Won’t Protest!

You want to raise your fees because you’re losing money on a customer, but the 3% or 4% increase allowed by your agreement simply won't be enough.  Sound familiar?
What if I told you that by using a "Brad Gross contract strategy" you could you raise your fees by any amount and your customers won't reject your agreement?  It's not impossible.  It's experience. Listen up.

Scope Denial: It’s Real (and Much Worse Than Scope Creep)

Your customer's IT Director approves a quote for service, but after the service is done the customer's CEO says, “I didn’t ask for that service, it shouldn't have been approved and I’m not paying for it.”  It’s called “scope denial” and it's painful and expensive situation to fix.  Want to avoid it?  Listen up.
 

HaaS: Don’t Be Morgan Stanley

The headline of the Bloomberg article was simple enough: Morgan Stanley Lost Some Hard Drives. But in that headline was a hidden message to MSPs that offer hardware as a service.  And that message couldn’t have been louder, darker, or more urgent. 
Welcome to the next episode of the Technology Bradcast.

Security Awareness Training: It’s a ”Must Have”

If you’re not offering a security awareness training solution, then you’re not only doing a disservice to your customers, but you could, under some scenarios, be exposed to legal liability.  Wait, what? Legal liability for not offering security awareness training?  Listen up.
 
(After listening, check out this link: https://www.everythingmsp.com/videos.html#video-gallery-1)

Quotes: How Long? How Detailed? How Terrifying!

How much detail should be in your quotes? What if your quote is too short?  What if its too long? What if we answered all of these questions AND told you how to manage your customers' expectations simultaneously? 
That's exactly what we do in the 41st episode of the Technology Bradcast. Listen up.