The Technology Bradcast

Brad Gross, one of the top technology law attorneys in the country, discusses security, licensing, and contract issues for MSPs. Learn what you’re doing wrong and how to fix it, so you can sleep more soundly and focus on what you do best. Contact:

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Tuesday Oct 24, 2023

Your customer terminates your agreement prematurely and without cause.  The payout clause in your agreement requires your customer to pay out the balance of the contract, but your customer's lawyer says it's unenforceable--and maybe it is.  Do you want to avoid the "evil magic" that lawyers use to circumvent payout clauses? Then listen up.

Tuesday Sep 26, 2023

Your customer owes your MSP business a small amount of money, so you file a small claims action and you don’t hire an attorney--because attorneys are expensive, right? But the judge won't let your case proceed unless you hire an attorney.  What can you do?  Listen up.

Thursday Sep 07, 2023

Guidance is the key to great relationships between MSPs and their customers.  Too many MSPs don't provide the right kind of guidance to their customers, and that’s causing friction--the kind of friction that attorneys resolve by the hour.  And those attorneys don’t give a damn about your business, but I do. Want to know how to provide guidance?  Listen up.

Wednesday Aug 30, 2023

Some MSP's think that they can update their master agreement simply by posting updated terms on a central website. It's so effortless. It's hands-off. It's so...UNENFORCEABLE. If you think you can unilaterally change your MSA and then force your customers to accept the modified MSA simply because your MSA says "that’s the way it is," well, you’re in a very precarious legal position.  Want to know more?  Listen up.

Saturday Jun 24, 2023

New York is about do to away with non-compete provisions. That means that your employees can quit and then open up a competing shop or even work for your biggest competitor.  So what does that mean for your company?  Should you panic?  Should you care? The answers are ahead…listen up.

Saturday Feb 25, 2023

MSPs that use service agreements only some of the time (instead of all of the time) forget where they are. They forget what could be ahead.  If that's what you're doing, then you need a dose of reality.
Listen up.

Monday Feb 20, 2023

Your customer’s workforce is distributed.  That's a fancy way of saying, “Employees work from home and don't really care about security.”  As the MSP, you're supposed to manage all distributed devices and make sure everything's alright. But will it be alright?
Maybe, but only if you remember that sharing is caring. Listen up.

Saturday Nov 19, 2022

You want to raise your fees because you’re losing money on a customer, but the 3% or 4% increase allowed by your agreement simply won't be enough.  Sound familiar?
What if I told you that by using a "Brad Gross contract strategy" you could you raise your fees by any amount and your customers won't reject your agreement?  It's not impossible.  It's experience. Listen up.

Monday Oct 17, 2022

Your customer's IT Director approves a quote for service, but after the service is done the customer's CEO says, “I didn’t ask for that service, it shouldn't have been approved and I’m not paying for it.”  It’s called “scope denial” and it's painful and expensive situation to fix.  Want to avoid it?  Listen up.

Sunday Sep 25, 2022

The headline of the Bloomberg article was simple enough: Morgan Stanley Lost Some Hard Drives. But in that headline was a hidden message to MSPs that offer hardware as a service.  And that message couldn’t have been louder, darker, or more urgent. 
Welcome to the next episode of the Technology Bradcast.


Brad Gross, Esq.

Bradley Gross is the founding partner of the Law Office of Bradley Gross, P.A., a law firm that specializes in transactions involving technology service providers, VARs, technology solution resellers, cloud solution providers, IT professionals and technology companies worldwide.

Having counseled thousands of MSPs across the country, Brad has "seen it all and done it all" when it comes to managed service transactions. 

Tune in to the Technology Bradcast.

You're gonna learn a lot.

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