The Technology Bradcast

Customer Not Signing Your Master Service Agreement? Do this...

In this episode, we're talking about what you should do (and definitely should NOT do) if your customer won’t sign your master service agreement. Listen Up.
 
Music: "Werq" Kevin MacLeod (incompetech.com)Licensed under Creative Commons: By Attribution 3.0 License

Don't Put a Non-Disparagement Clause in Your Agreement!

So you want your customers to sign an agreement saying that they won't post negative reviews online about your company’s services?  Don't do it.  Not only are such provisions (called "non-disparagement clauses") virtually impossible to enforce, they might violate federal law. Listen up. 
 
 
Music: "Werq" Kevin MacLeod (incompetech.com)Licensed under Creative Commons: By Attribution 3.0 License

The SHIELD Act - It's A Swing and a Miss !!

New York's new "SHIELD Act" purports to be a "game changing" enhancement to existing data breach notification and data protection laws.  In reality, it stinks.  It's not a tough law, it's not a game changer, and it won't make a difference in the way most MSPs conduct business.
 
Music: "Werq" Kevin MacLeod (incompetech.com)Licensed under Creative Commons: By Attribution 3.0 License

The Holy Trinity of Security as a Service: Part 3: Firewalls

It's the final entry in our three-part discussion about Security as a Service--and we're talking about FIREWALLS.
Implementing firewalls and managing BOTH the equipment AND your customer's expectations are all important issues that you MUST think about in the contract process.  So let’s get to it…you're gonna' learn a lot.
 
 
Music: "Werq" Kevin MacLeod (incompetech.com)Licensed under Creative Commons: By Attribution 3.0 License

The Holy Trinity of Security as a Service: Part 2–SIEM Solutions

We continue our quest to examine the holy trinity offerings of security as a service--and now we're taking aim at SIEM solutions.
Do you customers understand what a SIEM solution is?  Do they understand what it isn't?  If they don't, you're not properly managing expectations--and that could cost you plenty.
Sit back and listen to Part 2 of the Holy Trinity of Security as a Service and learn how to protect your company from the liabilities associated with offering and implementing SIEM solutions.  
 
Music: "Werq" Kevin MacLeod (incompetech.com)Licensed under Creative Commons: By Attribution 3.0 License

The Holy Trinity of Security as a Service: Part 1--Penetration Testing

Firewalls. Pen Testing  SIEM solutions. They comprise the holy trinity offering of security as a service--and they expose your company to tremendous liability. 
What protections do you have in place? Do your client’s specifically and conspicuously waive liability for the "Parade of Horrible Things" that will come marching up their main street once pen testing begins?
Listen to Part 1 of the Holy Trinity of Security as a Service and learn how to protect your company from the liabilities associated with penetration testing services.  
 
Music: "Werq" Kevin MacLeod (incompetech.com)Licensed under Creative Commons: By Attribution 3.0 License
 
 

Resellers Must Look Left Before Offering Services on the Right

When reselling services, you need to consider what you're getting from your upstream providers before making promises to your downstream customers.  Sounds simple, right?  Most MSPs don't do this--and that is a problem.
 
Music: "Werq" Kevin MacLeod (incompetech.com)Licensed under Creative Commons: By Attribution 3.0 License

Your SOW Needs to Tell a Story...or Else it Sucks.

One of my clients asked me, "How detailed should my statement of work be?"  Great question...
 
 
Music: "Werq" Kevin MacLeod (incompetech.com)Licensed under Creative Commons: By Attribution 3.0 License
 
 

Every MSP Needs an Incident Response Plan--Where's Yours?

You're going to suffer a security incident, and when it happens, you’re going to freak out. So will your customers.  Plan for the inevitable, and get an incident response plan in place.  You'll thank me later...
 
 
Music: "Werq" Kevin MacLeod (incompetech.com)Licensed under Creative Commons: By Attribution 3.0 License

Transition Services--Think About the End at the Beginning

How are you going to handle transitioning your customer to another provider?  Give us 4 and one-half minutes, and we'll tell you all about it.
 
Music: "Werq" Kevin MacLeod (incompetech.com)Licensed under Creative Commons: By Attribution 3.0 License