The Technology Bradcast

When "Joe" Disappears: Apparent Authority and Your Agreements

You've entered into a long term deal with a great customer.  Joe, the customer's manager, signed the deal.  Three months later your customer wants to terminate the contract, claiming that Joe had no authority to sign that contract.  Now what?
Answer: Listen to this episode of the Technology Bradcast and learn about "Apparent Authority"
 
Music: "Werq" Kevin MacLeod (incompetech.com)
Licensed under Creative Commons: By Attribution 3.0 License

Post-Incident Meetings: What You Need to Know

Post-incident meetings reduce your company's liability and boost its defenses after a cyber attack.  Want to learn how to organize and run an effective Post-Incident Meeting? Listen up.
 
 
Music: "Werq" Kevin MacLeod (incompetech.com)
Licensed under Creative Commons: By Attribution 3.0 License

Quote vs Proposal vs SOW: A Primer

Your customer wants something in writing. Do you give a quote?  A proposal? A statement of work? An invoice? I know the differences. Do you? Listen up.
 
Music: "Werq" Kevin MacLeod (incompetech.com)
Licensed under Creative Commons: By Attribution 3.0 License

Declination Letters:Necessary Protection

You told your customer to purchase a particular solution and your customer declined. You know it will eventually come back to bite your customer—and maybe your company as well.  What should you do?  Protect (and market) your company with a "decline letter."
 
 
Music: "Werq" Kevin MacLeod (incompetech.com)
Licensed under Creative Commons: By Attribution 3.0 License

Believing in Your Value

You must believe in the value of the services you provide.  If you don't, your clients won't either and they'll try to negotiate your pricing--and that's a race to the bottom.  Belief starts now.  Listen up.  
 
Music: "Werq" Kevin MacLeod (incompetech.com)
Licensed under Creative Commons: By Attribution 3.0 License
 
 

Off-Boarding: Breaking Up (Shouldn't Be) Hard to Do

Off-Boarding.  It's how you wrap things up with your customer.  But it’s not always as simple as flipping a switch and shutting things down. You need to prepare for the end, at the beginning.  Want to know how? Listen up.
 
 
 
Music: "Werq" Kevin MacLeod (incompetech.com)
Licensed under Creative Commons: By Attribution 3.0 License

The Three Provisions MSPs Should Never Negotiate

Your customer’s lawyer wants to negotiate your service agreement.  But I’m in your head saying, “Don't negotiate those three provisions..." 
You think, "What’s Brad talking about?  What terms shouldn’t I negotiate?  What’s he saying?”
Listen up…
 
Music: "Werq" Kevin MacLeod (incompetech.com)
Licensed under Creative Commons: By Attribution 3.0 License

When Bardissi Speaks, You Need to Listen

 
George Bardissi, CEO of BVoIP, is one of the most well-known, experienced, and successful vendors in the service provider industry--and now he's sharing his unique industry insights with the Technology Bradcast.
Join us as George tells us why MSPs should not be afraid to offer VoIP services, and learn his perspectives on MSP marketing, customer relationships, and where the VoIP market is headed in 2020 and beyond.
When George speaks, serious people listen.  If you're a serious player in the MSP industry, you will too.
 
Want to contact George?  Go to BVoIP, Inc. (www.bvoip.com) or send him an email at gbardissi@bvoip.com.
 
Music: "Werq" Kevin MacLeod (incompetech.com)Licensed under Creative Commons: By Attribution 3.0 License

Advice Every MSP Must Hear: The Saulsbury Interview

In our first Bradcast interview, the CEO of Network Solutions Unlimited, Frank Saulsbury, gives you some of the best MSP business advice and customer strategies you'll hear anywhere. 
Want to learn the secret to getting a great "first time appointment?"  Want to learn what mistakes to avoid and how to avoid them?  Want to hear from a seasoned MSP owner who knows a ton about the business?  Listen to Frank.
 
Contact Frank: Network Solutions Unlimited (www.nsumsp.com) or by email at Frank@nsumsp.com
 
Music: "Werq" Kevin MacLeod (incompetech.com)Licensed under Creative Commons: By Attribution 3.0 License

You Didn't Activate 2FA: Now What?

You didn’t install two factor authentication in your client’s managed environment and now a hack occurred. 
Did you commit negligence? Are you liable for damages? 
My answer might surprise you. Listen up.
 
Music: "Werq" Kevin MacLeod (incompetech.com)Licensed under Creative Commons: By Attribution 3.0 License