The Technology Bradcast

The Art of the Declination Letter

A customer declines your services so you're going to send a declination letter--but is that enough? Should you send a waiver? Does the customer have to sign your document? How do you protect your company from customers that reject important services?
We're revisiting declination letters--what they are, when you should use them, and what they should say.
Welcome to the next installment of the Technology Bradcast.
 
Music: "Werq" Kevin MacLeod (incompetech.com)
Licensed under Creative Commons: By Attribution 3.0 License

Cybersecurity: The 3 Questions That Keep You Up at Night

I know what keeps you up at night.  Your company provides managed IT services and you’re wondering if your company will be liable when—not if, but when-- it experiences a data security breach. You’re also wondering whether your company will be responsible for a breach that happens to an upstream provider but which impacts your customers. Wonder no more. 
The latest Technology Bradcast is here.  Listen up.
 
Music: "Werq" Kevin MacLeod (incompetech.com)
Licensed under Creative Commons: By Attribution 3.0 License

Your Customer's Directors are Fighting: What Should You Do?

The directors of your customer’s company are fighting with each other, and one of them sends you an email saying, “I want you to give me all of the administrative passwords for the company.”  Do you have to turn that information over?  Should you?  Listen up.
 
Music: "Werq" Kevin MacLeod (incompetech.com)
Licensed under Creative Commons: By Attribution 3.0 License
 
 

When "Joe" Disappears: Apparent Authority and Your Agreements

You've entered into a long term deal with a great customer.  Joe, the customer's manager, signed the deal.  Three months later your customer wants to terminate the contract, claiming that Joe had no authority to sign that contract.  Now what?
Answer: Listen to this episode of the Technology Bradcast and learn about "Apparent Authority"
 
Music: "Werq" Kevin MacLeod (incompetech.com)
Licensed under Creative Commons: By Attribution 3.0 License

Post-Incident Meetings: What You Need to Know

Post-incident meetings reduce your company's liability and boost its defenses after a cyber attack.  Want to learn how to organize and run an effective Post-Incident Meeting? Listen up.
 
 
Music: "Werq" Kevin MacLeod (incompetech.com)
Licensed under Creative Commons: By Attribution 3.0 License

Quote vs Proposal vs SOW: A Primer

Your customer wants something in writing. Do you give a quote?  A proposal? A statement of work? An invoice? I know the differences. Do you? Listen up.
 
Music: "Werq" Kevin MacLeod (incompetech.com)
Licensed under Creative Commons: By Attribution 3.0 License

Declination Letters:Necessary Protection

You told your customer to purchase a particular solution and your customer declined. You know it will eventually come back to bite your customer—and maybe your company as well.  What should you do?  Protect (and market) your company with a "decline letter."
 
 
Music: "Werq" Kevin MacLeod (incompetech.com)
Licensed under Creative Commons: By Attribution 3.0 License

Believing in Your Value

You must believe in the value of the services you provide.  If you don't, your clients won't either and they'll try to negotiate your pricing--and that's a race to the bottom.  Belief starts now.  Listen up.  
 
Music: "Werq" Kevin MacLeod (incompetech.com)
Licensed under Creative Commons: By Attribution 3.0 License
 
 

Off-Boarding: Breaking Up (Shouldn't Be) Hard to Do

Off-Boarding.  It's how you wrap things up with your customer.  But it’s not always as simple as flipping a switch and shutting things down. You need to prepare for the end, at the beginning.  Want to know how? Listen up.
 
 
 
Music: "Werq" Kevin MacLeod (incompetech.com)
Licensed under Creative Commons: By Attribution 3.0 License

The Three Provisions MSPs Should Never Negotiate

Your customer’s lawyer wants to negotiate your service agreement.  But I’m in your head saying, “Don't negotiate those three provisions..." 
You think, "What’s Brad talking about?  What terms shouldn’t I negotiate?  What’s he saying?”
Listen up…
 
Music: "Werq" Kevin MacLeod (incompetech.com)
Licensed under Creative Commons: By Attribution 3.0 License