The Technology Bradcast

A CISO Is Charged With Fraud. Should You Be Worried?

A CISO has been charged with fraud. Does this mean that CISOs and company directors will be responsible for all cybersecurity vulnerabilities? Has the government’s oversight of the cybersecurity industry suddenly changed? Should you be worried? Listen up.

The Evil Magic Lawyers Use To Defeat Payout Clauses (And How to Stop It)!

Your customer terminates your agreement prematurely and without cause.  The payout clause in your agreement requires your customer to pay out the balance of the contract, but your customer's lawyer says it's unenforceable--and maybe it is.  Do you want to avoid the "evil magic" that lawyers use to circumvent payout clauses? Then listen up.

MSPs: Overcome the ”Attorney Requirement” in Small Claims Court

Your customer owes your MSP business a small amount of money, so you file a small claims action and you don’t hire an attorney--because attorneys are expensive, right? But the judge won't let your case proceed unless you hire an attorney.  What can you do?  Listen up.

Guide Your Customers and Avoid (Expensive) Friction

Guidance is the key to great relationships between MSPs and their customers.  Too many MSPs don't provide the right kind of guidance to their customers, and that’s causing friction--the kind of friction that attorneys resolve by the hour.  And those attorneys don’t give a damn about your business, but I do. Want to know how to provide guidance?  Listen up.

Unilateral Changes to Your MSA Are Unenforceable

Some MSP's think that they can update their master agreement simply by posting updated terms on a central website. It's so effortless. It's hands-off. It's so...UNENFORCEABLE. If you think you can unilaterally change your MSA and then force your customers to accept the modified MSA simply because your MSA says "that’s the way it is," well, you’re in a very precarious legal position.  Want to know more?  Listen up.

MSPs Say Goodbye to Non-Competes in NY

New York is about do to away with non-compete provisions. That means that your employees can quit and then open up a competing shop or even work for your biggest competitor.  So what does that mean for your company?  Should you panic?  Should you care? The answers are ahead…listen up.

Not Using an MSA? Don’t Forget Where You Are.

MSPs that use service agreements only some of the time (instead of all of the time) forget where they are. They forget what could be ahead.  If that's what you're doing, then you need a dose of reality.
Listen up.

Distributed Workforce? Share the Responsibilities!

Your customer’s workforce is distributed.  That's a fancy way of saying, “Employees work from home and don't really care about security.”  As the MSP, you're supposed to manage all distributed devices and make sure everything's alright. But will it be alright?
Maybe, but only if you remember that sharing is caring. Listen up.

Raise Your Fees By Any Amount--And Your Customers Won’t Protest!

You want to raise your fees because you’re losing money on a customer, but the 3% or 4% increase allowed by your agreement simply won't be enough.  Sound familiar?
What if I told you that by using a "Brad Gross contract strategy" you could you raise your fees by any amount and your customers won't reject your agreement?  It's not impossible.  It's experience. Listen up.

Scope Denial: It’s Real (and Much Worse Than Scope Creep)

Your customer's IT Director approves a quote for service, but after the service is done the customer's CEO says, “I didn’t ask for that service, it shouldn't have been approved and I’m not paying for it.”  It’s called “scope denial” and it's painful and expensive situation to fix.  Want to avoid it?  Listen up.